Financial Services

Combining over 20 years’ experience, Equiniti Charter and Equiniti Hazell Carr have extensive expertise within the financial services sector.

Our robust and flexible complaints handling and rectification and remediation solutions can be tailored to your individual needs. Our modular solutions include specialised resource, process engineering and award-winning technology that support your entire or part of your complaint operations.

Equiniti works with 55 financial services brands, and we have deployed Europe’s largest complaint handling solution to one of the UK’s ‘Big Four’ banks, with over 70,000 users.



Over the past two decades, Equiniti have worked with companies in the utilities industry.

Through blending first-class customer service skills with robust, proven processes and award-winning complaint handling technology, we have transformed complaint handling environments in the utilities sector.

The combination of highly experienced resource, established processes and a robust and flexible platform, means our utilities clients are able to remove the risks associated with customer service and complaints handling, and adhere to regulations.