Our Solutions

Complaints handling and rectification and remediation solutions

With our extensive experience of working with the financial services sector, we have created an end-to-end solution that provides you with a complaint handling platform that is both robust and flexible, and can be tailored to your individual needs, with skilled resource to support the complaint operations, including outsourced correspondence management solutions.

We also deliver comprehensive rectification and remediation solutions to help clients proactively manage complaints or cases before they escalate.

Our modular solution includes data segmentation to improve the quality of the data being used, mailing facilities for large contact exercises, specialist resource, payment facilities to handle redress payments and award-winning complaint management software.

We deliver comprehensive rectification and remediation solutions to help clients proactively manage complaints or cases before they escalate.

Solution Modules